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What's Knowledge Base?

Knowledge Base is an app to collect and manage all your know-how and use it to support your agents and customers at the same time.

With the Knowledge Base you get: 

  • the internal Help widget to display help articles directly in LiveChat 
  • public Help Center your customers can use to help themselves.  

Public Help Center

Help Center opens a new support channel for your customers. It's super helpful when agents are not around, or if they are overloaded with support requests. It's a go to place for customers to search your help content and find answers to their queries. 

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You can customize the Help Center so it matches your brand. Go here to choose brand colors, add your logo, change a headline, and link it to your website.

What's more, the Help Center is visible for search engines, so it will bring new traffic to your website.

LiveChat Help Widget

  • The help widget for LiveChat displays your help articles right in the LiveChat app, so agents can easily access them when chatting with customers.
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The internal search, Add to reply button, and AI-suggestions will speed up the chat resolution and save time on switching the tabs.

Is it a free LiveChat extension?

We offer a free plan featuring the Help widget for LiveChat, and a 14-day trial of the Smart Knowledge Base plan.

The Smart Knowledge Base plan includes ($39 / month):

  • Public Help Center,
  • Help Center Customization,
  • 'Add to Reply' buttons,
  • Help Center Feedback Module,
  • Insights section,
  • Internal AI-suggestions.

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If you need help setting things up or have questions contact our 24/7 support via chat.