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Customize​ Articles appearance in Chat Widget

You might want to decide how your Articles will be displayed inside the Chat Widget. This article will help you with that!

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Customise image sent with Articles

To change image that is sent along with the Article in the chat widget, you need to enter the Help Center section of Knowledge Base App.

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Inside the section you can find multiple customisation options, the one that we are looking for is Preview Image (screenshot below). After clicking the field, you can upload your own image that will be displayed when sending an article card.

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