What's Knowledge Base?
Knowledge Base app is the one app to manage all your knowledge. It's a single tool that will help your agents and customers at the same time.
With the Knowledge Base you get:
- the internal widget to display your help articles in the sidebar in LiveChat
- public Help Center where you can put all your help content for your customers to help themselves.
Public Help Center
But probably your agents are not always online – that's where Help Center comes in handy. It gives your customers self-service materials so they can help themselves when you're not around.
Aligned with your brand's voice & style (thanks to the customizable logo, URL, and headline) it opens a brand new support channel for your clients.
What's more, it's visible for the search engines, so so it will bring new traffic to your website.
LiveChat Internal Widget
The internal widget displays your help articles in the sidebar of LiveChat application, so your agents can have all the knowledge at their fingerprints any time they need it.
Thanks to internal search, images support and quick 'add to reply' button (coming soon) you can speed up the chat resolution time and save time on switching the tabs.
Is it a free LiveChat extension?
Knowledge Base is in free Beta until 26th of March, 2018, as more power features are coming, including articles auto-suggestions, deeper integration with LiveChat and knowledge base importer.
After the free Beta period, each new user will have a 14-day trial period.
But fear not, the Internal part of Knowledge Base will stay free.
The paid plan includes ($39 / month):
- Public Help Center,
- Help Center Customization,
- 'Add to Reply' buttons,
- Help Center Feedback Module,
- Internal AI-suggestions.
However, for Beta users who'll create the account before the billing opens, we've a special 50% discount – $19 / month (for first 12 months of subscription).
Need help setting things up or have additional questions? We’re here to help. Contact our 24/7 support via chat.